Shipping Policy
1. Overview
At Thirty2Brain Solutions Private Limited, we are committed to providing seamless and timely delivery of your medical test reports. Our process ensures that all test samples are collected efficiently, and results are delivered digitally to your registered email address and mobile number. This policy outlines our procedures and guidelines for the collection, processing, and digital delivery of your medical test reports.
2. Sample Collection
Booking: All test samples are collected based on prior appointments. You can book your sample collection online through our website or by contacting our customer service.
Collection Process: Our trained healthcare professionals will visit your specified location at the scheduled time to collect the necessary samples. We ensure that the collection process is quick, painless, and conducted with the highest standards of hygiene and safety.
Cancellation and Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. Any cancellations or rescheduling requests made within less than 24 hours may be subject to a fee.
3. Processing and Digital Delivery
Processing Time: Once the samples are collected, they are immediately transported to our certified laboratories for testing. The processing time for your test results will vary depending on the type of tests conducted. We strive to provide your results within the timeframe communicated during booking.
Digital Report Delivery: Upon completion of the tests, the results will be digitally sent to your registered email address and mobile number. You will receive a secure link to access your test reports, ensuring confidentiality and privacy.
Report Accuracy: We guarantee the accuracy and reliability of all test results. In the rare event of any discrepancies, please contact our customer service for assistance.
“We will deliver the test report within a minimum of 24 hours and a maximum of 72 hours. This timeframe may be subject to change, and we will inform you accordingly.”
4. Confidentiality and Data Security
Data Protection: We are committed to protecting your personal information. All test results and personal data are stored securely and accessed only by authorized personnel.
Privacy: Your test results are confidential and will not be shared with any third parties without your explicit consent, except as required by law.
5. Contact Us
If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at [customer service email/phone number]. We are here to assist you and ensure your experience with Thirty2Brain Solutions Private Limited is smooth and satisfactory.
6. Changes to This Policy
We may update our shipping policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy periodically.